Tracy McQuilkin
by Tracy McQuilkin
When performing rebate settlement for our foodservice manufacturer clients, we often get the following question regarding pendings:
Why can’t we just override the pending and pay it?
Short answer: we can, but we don't recommend doing this.
When you override a pending, all you are doing is fixing that one claim instead of addressing the root cause of the claim in error. Why not take a few extra minutes in your contract management process and either update the contract in the ContractPro solution, or ensure that your customer has the correct contract terms on file in their system?
If you update the contract...
by Tracy McQuilkin
Distributors deduct because they do not get paid quickly enough. The biggest cause of claims not getting paid on time is because of "pendings."
A status of "pending" occurs when the contract we have on file does not match the claim we received. Why is that? Why are customers given different contracts than what are input into the ContractPro® application? Those ContractPro clients that have fewer pendings have fewer deductions. Pendings and deductions go hand and hand.
Did you know when a claim is paid by deduction an additional six hands have to touch that claim? To change this we need to make...
We are always looking for ways to do things better, more accurately, and more timely within the Settlement department. We are working on testing an enhancement for claim verification that will do all of these things. Our current process for e-claims works pretty well to resolve contracts/trade spending agreements. We are going to use this same process on paper claims.
by Tracy McQuilkin
Need some ideas on planning your next operator coupon? Here are some tips to help you make settling those incoming claims a little easier and effective:
Be specific on the guidelines
For example Buy One Get One, do you mean buy two cases and get the price of the second purchase in the form of a rebate check, or do you mean buy one case and you will ship them a second case free?
by Tracy McQuilkin
When a distributors takes an invalid deduction the question comes up on whether that amount is large enough to attempt to collect that money. This is a question many of our clients have and the answer varies.
We have some clients that collect over 80% of what they re-bill and others that collect close to nothing. Why such a huge difference? I guess it all depends on how confident you are with your contracts.
The biggest reason for a distributor to submit for something different than the contract we have on file is they have a different contract...
by Tracy McQuilkin
Deductions are something every manufacturer we work with does differently. It seems no one has found the perfect way to handle deductions that is consistent across all companies.
We recently had a deep dive with a client’s deduction team. Most of the confusion was related to terminology and lack of understanding of what it takes to clear a deduction. Job shadowing was suggested to help with this client.
How do you handle deductions? What makes it so hard with your organization? We'd love to hear your feedback - click here to let us know what is working (or...
It's easy to match claims to contracts, right? You would think the answer is yes, and it should be. Yet, that's not always the case.
The issue we often find is that the contract that the distributor or operator customer has does not match what a user entered into the ContractPro application. When a contract creator chooses to create his or her own version of the contract (via spreedsheet or word processing software) instead of using the the system-generated contract documentation, things j
Posted by Tracy McQuilkin
E-claims are claims that come in an electronic format to Answers Systems and can be loaded into our processing system behind the scenes. This is a completely paperless process that eliminates the need for printed claims and manual claim entry.
The benefits of the Eclaimsm process are two-fold. Naturally, as members of the global business community, we have a certain responsibility to contribute to the preservation of our environment. By introducing and encouraging clients to use this greener, more accurate process, we reduce the amount of paper needed for the claims process. And when you’re processing more than 400,000 claims...