Roth Block
Posts by Roth Block, COO of Answers Systems.
There have been many discussions lately about what to do when a distributor or operator claims an incorrect amount on a billback or request. There are several options, and I wanted to point out what they are and which ones are better than others.
Disciplinarian Approach (a.k.a. “this is going to hurt me more than it does you”)
The first option is the Disciplinarian Approach: don’t pay the wrong amount – only pay the correct, allowed amount. Either the claimants will accept that “correction