Stacy Jackson
The irony of the modern age: sometimes the more connected we are, the less connected we feel. Once upon a time, you called Grandma on Sundays. Now maybe you send a text message or email. Those old friends from college get a passing comment or “Like” on their Facebook pages while you try to keep tabs on work email, personal email, update your LinkedIn profile, pay bills online, monitor your child’s grades, all while posting tweets about the movie you are half-way watching on Netflix. So many ways to connect can leave us scattered, distracted, and dissatisfied.
As more businesses move their customer support efforts online, you are lucky to get 140-characters-worth of help from the Twitter profile of your software provider’s help desk. Or, perhaps you attempt a request for help via email to a generic email box. Don't get me wrong--some companies do a great job with these technologies, but it still doesn’t replace the need for human interaction when facing complex business problems.
At Answers Systems, a division of AFS Technologies, we understand that the key to our success is based on collaborative, trust-based relationships with our clients. We tell them “it takes more than software to manage your trade spending.” Software is not the magic bullet. Engaged people and a new organizational mindset make the software work. We provide the full gamut of trade promotion management and optimization software AND services to help them gain new insights and increase ROI. Whether it’s our account managers providing analyses, our training team providing software training and help desk support, or our data acquisition team working with operators and distributors on clients’ behalves, we ultimately have one thing in mind—connecting with and serving the needs of the people at client and trading partner organizations to perform best-in-class trade promotion management.
Contact us and learn more about how our service and software solutions can work for your organization. Connect and collaborate with the industry leaders today.