By Tracy McQuilkin
I believe the story goes, “and the stockings were hung by the chimney with care in the hope that St. Nick with a sleigh full of claims would soon be there.” Alright, so that’s not exactly how the story goes, but here at Answers Systems Santa will be bringing claims this time a year and lots of them.
During the month of December, the claim settlement team is hit the hardest. Clients are trying to get their claims paid before year’s end. Even if a client has a different fiscal calendar, they still like to see low numbers before the end of the year on deductions. Perhaps because the holidays bring time off and they want to make sure the work gets done before they are out of the office. Either way there is a noticeable increased demand in clients wanting their deduction balances down before the clock strikes midnight (well, maybe 5:00 pm) on December 31.
Answers Systems prepares for this increase in December workload in various ways. One way Answer Systems prepares for such a demand is by merging staff efforts. Team members from various departments offer assistance by helping verify claims. Answers Systems employees are willing to support each other and will go the extra mile to resolve your claims before the end of the year. So, this holiday season when Santa brings his sleigh full of claims, Answers Systems will have their elves work diligently to bring your deduction balances down.