by Tracy McQuilkin
When performing rebate settlement for our foodservice manufacturer clients, we often get the following question regarding pendings:
Why can’t we just override the pending and pay it?
Short answer: we can, but we don't recommend doing this.
When you override a pending, all you are doing is fixing that one claim instead of addressing the root cause of the claim in error. Why not take a few extra minutes in your contract management process and either update the contract in the ContractPro® solution, or ensure that your customer has the correct contract terms on file in their system?
If you update the contract (or work with your customer to get the correct terms in their system) not only are you fixing that one pending claim--you are also fixing all future claims against that contract. This means future claims will not pend for that same reason, causing less pendings and more rebate settlement via check rather than deductions.
Typically a pending often means a guaranteed deduction. As stated in previous blogs, deductions adds a lot of extra work to both Answers Systems and our clients: pendings are no different. So what solution do you think is best: take a few extra minutes to fix your pending through some best-practice contract management steps up front, or take a lot of extra time on deductions and pendings for all future claims to come?
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data acquisition,
rebate settlement,
contract management,
pendings