by Janet Zlokovich
Answers Systems has been in production with our proprietary application, EclaimSM since 2006 – it’s allowed us to become an industry leader with billback data acquisition and implement foodservice trading partner inter-connectivity at every opportunity. Most of the Top 50 Broadline Distributors have already been set up and 70 of the largest chain operators are sending their claims electronically to their designated client mailbox at Answers.
Eclaim is a perfected blend of technology and dedicated IT professional resources that serves as a pipeline to load electronic files for our manufacturer claim settlement processing and data acquisition services.
As distributors and operators change their technology, file layouts, and access points, Answers Systems needs to keep up with the pace while gaining traction on new data acquisition. We target full automation from the file retrieval all the way though loading electronic billback claim files via Eclaim. Sometimes there is a curve in the road and we need to calibrate and customize to get beyond the bend. Each company can have different formats and file types so it requires us to tailor our data capture and translate to the industry standards regardless of whatever the claimant can offer. Data is then synchronized and staged to our standard file preferred layout.
**Currently 75% of the billback claims are Eclaim
A recent announcement from iTradeNetwork, on behalf of Sodexo, instructed our manufacturers to change the current claim submission workflow and download invoices manually from CaRMA. The new layout required both data acquisition and IT resources to complete the new set up for a seamless transition and no interruption with Eclaim processing. Our clients can be assured we will react to change, represent their collective voice, and evolve with the most current supply chain technology.
Technorati tags:
data acquisition,
data synchronization,
billback,
supply chain,
eclaim