by Tracy McQuilkin
When a distributors takes an invalid deduction the question comes up on whether that amount is large enough to attempt to collect that money. This is a question many of our clients have and the answer varies.
We have some clients that collect over 80% of what they re-bill and others that collect close to nothing. Why such a huge difference? I guess it all depends on how confident you are with your contracts.
The biggest reason for a distributor to submit for something different than the contract we have on file is they have a different contract than we do. Why is that? Why not create one contract and use it in both places? The client that collects the 80% of re-bills does exactly that. The ContractPro® application is used for the only copy of the contract and that same contract is handed to the customers.
Having two different contracts not only frustrates the customers because they don’t get what they are expecting but also creates a lot of extra work on you, the client. The simple cure, one contract, have customers use the ContractPro® ID on the claims they submit. You will have less re-bills and those that you do have will be easily retrievable.
Technorati tags:
re-bill,
claims,
distributors,
deduction